Summary
The operating system that is used by Amazon Fire TV is among the most widely used audiovisual entertainment platforms in the whole industry. A variety of different devices, like the Fire TV, the Fire TV Stick range, and the Fire TV Cube, all come equipped with Fire TV already installed inside. In addition to utilizing voice commands to communicate with Alexa, the primary method by which you will engage with the Fire TV operating system is via the use of your Fire TV remote, regardless of whether it is an older-generation remote or a more recent Alexa Voice Remote. So, what should you do if the remote control for your Fire TV stops working?.
control for your Amazon Fire TV
It’s possible that your first reaction is to get a new remote control (or to throw away the one you have that isn’t working properly), but before you start spending your hard-earned money, let’s take some time to figure out what needs to be fixed.
Regardless of the problem you are encountering with your Fire TV remote, there is a good possibility that you are not the only one. Because of this, we have compiled this list of the most frequent problems that users of the Fire TV remote face all across the globe. In addition to that, we will explain what you can do to solve them.
Employ the mode for troubleshooting
We would like to bring to your attention the fact that the majority of Fire TV remotes really feature a troubleshooting mode. This is something that we would want to do before we even begin the process of troubleshooting and making repairs. When you hit the blue Alexa button on your remote, if the small LED that is located at the top of your remote flashes, then your remote is able to resolve the issue.
With us up to this point? Now, in order to reach troubleshooting mode, the following steps need to be taken:
The first step is to simultaneously press the Rewind button and the Right navigation button, and then hold that press for three seconds.
For the second step, press the menu button. It is possible that the LED that is located at the top of the remote control will light up green, indicating that you have entered troubleshooting mode.
Step 3: Press any button on your remote, and the LED will light up in a variety of colors to indicate the kind of problem that your remote may be experiencing. Below, you will find a list of each color and blink code code:
- Low battery: the red light (slow blinking)
- Generally speaking, a red (rapid flashing) indicator of a mistake
- Orange: Your Fire TV remote must be associated with a Fire TV device in order to function.
- There is a possibility that your Fire TV device has been muted.
- Blue: There are no problems
To quit the troubleshooting mode, press and hold the Play/Pause and Up navigation keys simultaneously for three seconds. This will allow you to exit the mode as quickly as possible.
Pressing the Menu button will disengage the troubleshooting mode, which is the fifth step. Next, take the batteries out of your remote control and replace them in the device.
Has your Fire TV device been reset?
The process of resetting your device is one of the options that we recommend for the majority of device diagnostics and repairs. Ultimately, there is nothing that completely accomplishes the task at hand quite like requiring your audiovisual peripherals to cool down and reflect on what they have accomplished.
The majority of Fire TV devices may be restarted by just disconnecting them and then putting them back in after a little period of time has passed. Alternatively, you may do it from the menu on your Fire TV.
To begin, go to the Settings menu on your Fire TV device.
Choosing the My Fire TV option and then selecting the Restart option is the second step.
How can the majority of Fire TV remotes be reset?
It is expected that this will function with the Alexa Voice Remote Pro, the third-generation Fire TV remote, and the second-generation Alexa Voice Remote Lite.
To begin, you will need to disconnect your Fire TV device from both the power source and the HDMI input of your television. After that, you will need to wait for sixty seconds. It is sufficient to remove the smart TV from the power socket to which it is attached if you are using a smart TV that is powered by Fire TV.
The second step is to get your Fire TV controller. At the same time, press and hold the left navigation button, the menu button, and the back button. This should be continuous for a period of twelve seconds.
Third, let go of the buttons and wait for five seconds before continuing. Remove the batteries from your remote control at this time.
In the fourth step, you will need to reconnect your Fire TV device to the power source and wait until you see a screen that indicates that a remote cannot be used. You should now replace the batteries on your remote control.
Step five: Press the button labeled “Home.” It is possible that your remote control has been successfully associated with your Fire TV device if the LED indicator begins to flicker blue. Maintaining pressure on the home button for ten seconds should be done if it does not pair.
Should I reset the remote for the Basic Edition?
To begin, press and hold the home button on your device. It is necessary to push the menu button three times while holding it.
Secondly, release your grip on the home button. After that, there are nine presses of the menu button.
In the third step, remove the batteries from the remote control. Now, disconnect your Fire TV device from the power source and the HDMI cable, and wait for sixty seconds.
The fourth step is to re-insert the batteries into your remote control and then to reconnect your Fire TV device. Continue to press and hold the Home button for a period of forty seconds after the Home screen has shown.
Step 5: Your remote should be linked after about sixty seconds have passed.
How can I reset the first generation of the Alexa Voice Remote?
First, disconnect your Fire TV device from the power source and the HDMI cable, and then wait for sixty seconds.
Step 2: While simultaneously pressing the left navigation button and the menu button, hold both of these buttons for a period of twelve seconds.
3rd Step: Release your grip on the buttons and wait for five seconds.
In the fourth step, remove the batteries from the remote control, ensure that your Fire TV device is plugged back in, and then wait for the screen to appear stating that a remote cannot be detected.
Put the batteries back into your remote control, and then click the Home button. This is the fifth step.
If your remote is still not linked, go to step six, which involves pressing and holding the Home button for ten seconds.
What about interference with Bluetooth?
There is a Bluetooth handshake that takes place between the controller and the host device when using a Fire TV remote control, in contrast to typical infrared remotes. In theory, this Bluetooth connection between A and B should be able to cover a distance of up to 30 feet; however, this may not always be the case. Walls, floors, ceilings, tiny appliances, and other Bluetooth and Wi-Fi-connected devices may often cause interference. Other potential sources of interference include walls.
Examine the various areas of your entertainment environment if you have noticed that your Fire TV remote has been losing connection to a smart TV or a streaming device that is compatible with Fire TV. Try transferring one or more of your devices to a different position if there are any devices that you are able to shift without causing any disruption to the regular arrangement of your audiovisual equipment.
The addition of a Fire TV extender to your existing audiovisual system is another option. When a Fire TV streaming device is concealed behind your television, as is the case with the majority of the Fire TV Stick range, the remote control may have difficulty connecting to the device in the correct manner.
Try to find any damage
You may not be aware of the possibility that your Fire TV remote has sustained physical damage. It is unlikely that dropping it a handful of times would have much of an effect, but if your controller is prone to falling and you have hard flooring, there is a possibility that it has likely been subjected to an excessive amount of damage.
There is a possibility that difficulties that are not located in the same region might be caused by cosmetic damage to a particular component of the remote control.
Make sure there is compatibility.
It’s possible that you’ll need to purchase a new Fire TV remote at some point in the future, whether your current remote is beyond repair or you’ve misplaced it. Furthermore, if you have bought the wrong model for the Fire TV device that you are now running, the remote control will not function properly.
You may verify the version of the Fire TV Stick that you possess by logging into your Amazon account if you are unsure of the version you have been using. To do so, go to the Manage Your Content and Devices dashboard that is associated with your Amazon account. All of the registered Fire TV devices, including Amazon smart TVs and smart TVs supported by Fire TV from companies such as Toshiba and Insignia, will be shown under the All Devices section of the menu.
The following sets of Fire TV devices are compatible with the latest version of the Alexa Voice Remote Pro:
- Fire TV Cube (3rd Generation)
- Fire TV Cube (2nd Generation)
- Fire TV Cube (1st Generation)
- Fire TV Stick 4K Max (2nd Generation)
- Fire TV Stick 4K Max (1st Generation)
- Fire TV Stick 4K (2nd Generation)
- Fire TV Stick 4K (1st Generation)
- Fire TV Stick (3rd Generation)
- Fire TV Stick (2nd Generation)
- Fire TV Stick Lite
- Fire TV (3rd Generation, Pendant Design)
- Fire TV Omni QLED Series
- Fire TV Omni Series
- Fire TV 4-Series
- Fire TV 2-Series
- Toshiba Smart 4K UHD TV, Fire TV
- Toshiba Smart HD 1080p TV, Fire TV
- Toshiba Smart 4K UHD with Dolby Vision Fire TV
- Insignia Smart 4K UHD TV, Fire TV
- Insignia Class F20 Series Smart HD 720p Fire TV
A new Alexa Voice Remote (3rd Gen) is compatible with the following devices:
- Fire TV Cube (3rd Generation)
- Fire TV Cube (2nd Generation)
- Fire TV Cube (1st Generation)
- Fire TV Stick 4K Max (1st Generation)
- Fire TV Stick 4K (2nd Generation)
- Fire TV Stick 4K (1st Generation)
- Fire TV Stick (3rd Generation)
- Fire TV Stick (2nd Generation)
- Fire TV Stick Lite
- Fire TV (3rd Generation, Pendant Design)
- Echo Show 15
A new Alexa Voice Remote Enhanced is compatible with the following devices:
- Fire TV Cube (3rd Generation)
- Fire TV Stick 4K Max (2nd Generation)
- Fire TV Omni QLED Series
- Fire TV Omni Series
- Fire TV 4-Series
- Fire TV 2-Series
Is the software up-to-date?
The last thing to mention, but definitely not the least, is that it is always a good idea to make sure that the software on your Fire TV device is up-to-date. In spite of the fact that the most recent update to the Fire TV operating system may not feature controller improvements, it could include enhancements to Bluetooth technology or other technical components that have the potential to influence the connection between your Fire TV remote and the device that serves as its host.
In order to determine whether or not your Fire TV has received a software update, go to Settings > My Fire TV or Device & Software. After that, click About > Check for System Update from the menu.
Using the app for the Fire TV?
You always have the option to download the Fire TV app (for iOS and Android devices) for your smartphone or tablet in the event that your remote control is completely malfunctioning or if you just want a second method to be able to operate your Fire TV device.
It is possible to use the Fire TV app as an alternative remote control for your Fire TV Stick, Fire TV Cube, or smart TV that is powered by Fire TV, so long as you connect your mobile device to the same Wi-Fi network as your Fire TV device.
