How to return anything you've bought from the App Store or iTunes

Summary

You could be experiencing buyer’s remorse for an iPhone app if you’re looking for information on how to seek a refund for purchases you made via the iTunes or App Store. That or you found out the material wasn’t appropriate or good enough, or you purchased it by mistake, or you realized someone has been using your account without authorization.

return anything you’ve bought from the App Store or iTunes

For whatever reason you may not want to make a digital purchase, it’s nice to know that you have the option to seek a refund if necessary. That’s another story when it comes to whether or not you will get it.

Apple will evaluate a request, considering your cause and the date of purchase; you are more likely to get a refund if you have just made a purchase. This is done to avoid misuse of iTunes and the App Store. You may need to exercise patience as it might take up to 48 hours to get a response.

What happens, however, if the purchase isn’t shown on the page? If so, it’s important to confirm that you’re logging into the right Apple ID account and that the transaction wasn’t done via a different app. If so, you would need to contact the software creator to get your money back.

Let’s find out how to return purchases made on the App Store or iTunes.

GO TO THE WEBSITE’S REPORT A PROBLEM PAGE

Using a PC, iPad, or iPhone to go directly to the refund website is by far the simplest method.

1. Visit the Apple website

All you have to do is go to the Report a Problem page and enter your Apple ID and password to log in.

2. Choose “I want to.”

Choose the option “I would like to” located underneath the query “What can we help you with?” Then, choose Request a refund from the drop-down option that shows.

3. Discuss the issue

There will be another option that says “Tell is more.” You may choose a reason for wanting your money back at this point. After completing that, click Next.

4. Select the item

Lastly, choose the item or goods for which you would want a refund, then click Submit.

Your reimbursement won’t arrive right away. Within a few days, Apple will review your claim and decide whether to accept it or reject it. You may follow the progress of a claim by going back to the Report a Problem page, but you’ll also get an email informing you of the outcome.

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USE THE APP STORE TO ACCESS THE REPORT A PROBLEM PAGE

The App Store is where you may begin the refund request procedure; however, you will be sent to the website to finish it off.

1. Open the App Store

To see a list of alternatives, open the App Store on your iPhone, iPad, or Mac and pick your initials or profile picture.

2. Click on Purchase History

pick Purchase History now (if Family Sharing is allowed, you may need to pick a person’s name).

3. Select an application

Navigate through your list of purchases and choose the app for which you would want a refund.

4. Choose “Report a Problem”

You may choose Report a Problem from the app’s listing page. This will direct you to the website so you can proceed with the instructions from the previous section.