Summary
Although it is an uncommon occurrence, if you find yourself in the position of having an iPhone that is stuck in the on position, here is what is going on and how you may try to solve it.
All versions of the iPhone are compatible with these instructions.
How to Fix an iPhone that Won’t Power Off
It is recommended that you first attempt to switch off your iPhone using the conventional method before moving on to any of these other actions. Hold down the Sleep/Wake button on earlier iPhone models, and then swipe the Power Off slider to turn off the device. By pressing and holding the Side button and the Volume down button until the slider displays, you may access the slider on a more recent iPhone model. The phone can be turned off by dragging the slider.
In the event that the typical procedure for restarting an iPhone does not work or does not resolve the issue, you may attempt the following four actions, in the following order:
Have a look at the in-app mode. Another method for powering down your iPhone may be found under the Settings app. If you want to check whether that was successful, go to Settings > General > Shut Down.
Perform a factory reset on your iPhone. Utilizing a method known as a hard reset is the first and most straightforward approach to turning off an iPhone that is not turning on or off. It is dependent on the type of your iPhone and the version of iOS that it runs on whether you are able to do this, but any of the following techniques will work:
In order to bring up the Apple logo, you must first press and release the Volume Up button, then press and release the Volume Down button, and then press and hold the side button.
After the Apple logo shows, continue to hold down the Volume Down button and the side button.
The Apple logo will show if you continue to hold down the Home button as well as the Sleep/Wake button.
Resetting your iPhone in this manner is comparable to the conventional method of turning it on and off, but it involves a more comprehensive reset of the device and its memory. You won’t lose any data, so don’t worry about that. Use a hard reset only in the event that your iPhone will not restart using any other method.
Start the AssistiveTouch feature. There is a nice method that may be used in the event that the physical Home button on your iPhone is damaged and cannot be used to reset your phone. This trick is also applicable to models that do not have a Home button.
Going to Settings > Accessibility > Touch > AssistiveTouch is the way to access the software option that you need to employ in that particular circumstance. The Home button may be activated by selecting either the Single Tap, Double Tap, or Long Press option.
When the AssistiveTouch feature is activated, a button will show up on the screen of your phone. If you want to test the second or third approach described above, you may use it in lieu of the Home button.
Bring your iPhone back to life by using a backup. If you have tried a hard reset and the AssistiveTouch feature, but it has not resolved the issue, it is likely that the software on your phone is the source of the issue rather than the hardware.
First, if it is feasible, create a backup of your iPhone. Next, go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings > Erase All Content and Settings. After your iPhone has finished erasing itself and restarting, you will be able to restore it in order to retrieve the data that you have lost.
If you are using a different version of iOS, the settings might be located in a different location. When you pull down from the main Settings panel, you will see a search bar. You may use this search bar to get directly to any individual screen.
Get in touch with Apple’s customer service. If none of these solutions have been successful in resolving your issue and your iPhone continues to refuse to switch off, it is possible that the issue is more complex or more difficult than you are able to resolve at home. It is time to bring in the professionals, which is Apple.
You may contact Apple for phone assistance, but if your phone is no longer covered by its warranty, you will be required to pay a fee. On the other hand, you may go to an Apple Store to get assistance in person. If it is something you would want to do, you should be sure to schedule an appointment at the Apple Genius Bar in advance. Because there is a high demand for technical help at Apple Stores, you will most likely have to wait for a considerable amount of time to talk to someone if you do not have an appointment.
Reasons Why Your iPhone Won’t Turn Off
Listed below are the most probable explanations for why your iPhone is not turning off:
- The software is causing it to become unresponsive.
- Damage has been done to the Sleep/Wake button.
- There is a problem with the screen, and it does not react to taps.
How do you fix an Android phone that won’t turn off?
To restart your Android device, try holding down the power button for around thirty seconds. This should work if your device is frozen. You should free up some space on the hard disk of your smartphone and download the most recent updates for both the Android operating system and the apps. If you have exhausted all other options, you may want to try resetting your Android phone to factory settings.
Why doesn’t my screen turn off when I’m on the phone?
When you are on a call, a smartphone will often recognize it via the use of a proximity sensor. When your ear is in close proximity to the touch screen, it detects this proximity and turns off the screen. In the event that your screen does not turn off while you are on a call, the proximity sensor may be malfunctioning, it may need cleaning, or the phone’s case or cover may be obstructing its ability to disable the feature.
