Despite the fact that messaging applications were first designed to cater to the needs of individual users, they quickly became a tool that companies sought to employ. Taking this into consideration, well-known messaging applications such as WhatsApp were compelled to include additional features that are geared toward businesses. These features include communities, company profiles, and integration with Facebook Shops. On the other hand, the WhatsApp platform now has a substantial amount of unrealized potential to include more commercial functionalities.
WhatsApp’s note-pinning function
Recently, we came to the realization that the messaging app that is owned by Meta is now in the process of developing a feature that would enable business customers to attach a message to their notes. Because of this functionality, users will be able to store a particular message that contains more information. Now, the people at WABetaInfo have discovered a feature that is quite similar to this one on the WhatsApp web client. This feature allows users to attach notes to each contact, which is a fantastic method to add customized information to the contact data for future reference.
Already included in the WhatsApp beta for Android 2.24.9.12 was the contact note functionality that was designed for the online interface of WhatsApp. A similar feature that enables users to attach notes to a contact is the in-work function that is available on Android.
Notes will soon be able to be pinned to contacts using the WhatsApp online interface
A new text box has been introduced to the WhatsApp contact page, as can be seen in the screenshot that is shown above. This field encourages users to make a contact stand out by adding a customized remark to it. During this time, the note is only accessible to the person who owns the WhatsApp account. Additionally, the maximum amount of text that may be allowed has not yet been determined; nonetheless, it ought to be longer than necessary in order to keep some essential information about a user.
All indications point to the initial launch of the contact notes feature for business users, as evidenced by the label “This is a business account” in the description of the test account and the note field prompt that reads “Add notes about your customer.” Although the future availability of the contact notes feature for personal users is uncertain, all indications point to its initial launch for business users. By providing its corporate users with this exclusive feature, WhatsApp demonstrates the importance it places on its users.
There has been a huge improvement made to WhatsApp business accounts with the addition of the contact notes function. It provides proprietors of businesses with the capability to preserve the contact information of their customers, the specifics of which may be augmented with personal information such as the customer’s location, preferences, or even birthdays. This possibility for individualized data storage may also significantly improve customer service by enabling firms to adjust their interactions to the specific requirements and preferences of individual customers.
With a forthcoming upgrade, the capability is going to be made available on the WhatsApp Web platform. Consequently, if you are the proprietor of a company that has a WhatsApp business account, you should keep an eye out for the forthcoming changes.
